Quality and Regulatory
We are a Joint Commission Accredited facility.
North Central provides for and welcomes the expression of complaints/grievances and suggestions at any time by the patient, patient’s family and/or designated representatives. This feedback allows us to understand and improve the environment of care.
Every patient has the right to file a complaint/grievance with any staff member or the facility’s CEO. In the absence of the CEO, senior management will address the complaint/grievance. The grievance process begins with the facility CEO. If the patient is still not satisfied, the process is given to the Patient Care Committee. In the event the problem is still not resolved, a complaint can be registered by phone or in writing to:
Texas Department of State Health Services
Health Facility Licensing and Compliance Division
1100 West 49th Street, Austin, TX 78756
Or call 1-888-973-0022
A complainant may also contact The Joint Commission to register a complaint, which will be confidential and may be done anonymously:
The Joint Commission
Office of Quality Management
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
To report a patient safety event or concern about a health care organization to The Joint Commission, please use this link to the Online Form